Customer Support Executive (Games)

DYNAMICNEXT is one of the leading Game Development Studios in India. Our focus is on creating top-quality mobile games for international markets. We have launched several successful game titles, received millions of downloads, and have a strong player community.

We are seeking a ‘Game Support Executive’ who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador.

Your role:

  • Resolve player concerns.
  • Supports game players via email, forums, chat, ingame and social media channels.
  • Identify player’s needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Give accurate and real-time responses to player inquiries
  • Keep accurate detailed notes per intake
  • Offer inputs and player behaviour insights based on interactions to Production team
  • Escalate issues to appropriate teams when necessary


  • One or more years of experience in customer service is preferred
  • Knowledge and passion for mobile games (especially MMO, RPG) is a must
  • Experience using various Operating Systems and documenting tools
  • Excellent typing speed, verbal and spoken English skills
  • Good comprehension and documentation skills
  • Ability to maintain poise and a professional attitude during periods of high complaint volume
  • Ability to communicate effectively and professionally with others, from customers to coworkers

Note:- Preference will be given to candidates from Kerala. Salary is not a constraint for the right candidate.