DYNAMICNEXT is one of the leading Game Development Studios in India. Our focus is on creating top-quality mobile games for international markets. We have launched several successful game titles, received millions of downloads, and have a strong player community.
We are seeking a ‘Game Support Executive’ who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Executive at Dynamicnext, you will be the first point of contact for players and will be a critical brand ambassador.
Your role:
- Resolve player concerns.
- Supports game players via email, forums, chat, ingame and social media channels.
- Identify player’s needs, clarify information, research every issue, and provide solutions and/or alternatives
- Give accurate and real-time responses to player inquiries
- Keep accurate detailed notes per intake
- Offer inputs and player behaviour insights based on interactions to Production team
- Escalate issues to appropriate teams when necessary
Qualifications:
- One or more years of experience in customer service is preferred
- Knowledge and passion for mobile games (especially MMO, RPG) is a must
- Experience using various Operating Systems and documenting tools
- Excellent typing speed, verbal and spoken English skills
- Good comprehension and documentation skills
- Ability to maintain poise and a professional attitude during periods of high complaint volume
- Ability to communicate effectively and professionally with others, from customers to coworkers
Note:- Preference will be given to candidates from Kerala. Salary is not a constraint for the right candidate.